1Our guarantee
We want ClearShift to make your shifts easier. If the sheets don't work for you, for any reason, you can ask for a full refund within 14 days of your purchase date.
2How to ask for a refund
- Send us a message through our contact form and choose Refund request as the topic.
- Include the email address you used at checkout so we can find your order.
- If you can, tell us what didn't fit your unit. It's optional, but it helps us improve the sheets.
We reply by email, usually within one business day.
3Prefer a fix instead?
Sometimes a small change makes all the difference: a field your unit always tracks, a different layout, or hours that match your shift. Tell us what's missing and we can adjust the sheets for you instead of refunding. It's always your choice.
4When you'll get your money
Once we approve your refund, we process it through our payment provider, Whop, within 5 business days. The money goes back to the original payment method. Depending on your bank or card issuer, it can take another 5–10 business days to show on your statement.
Refunds are for the full amount you paid for the product.
5After a refund
A refund ends your license to use the files. Please delete your copies and stop using any printed sheets for new shifts.
6Outside the 14 days
We can't offer refunds after 14 days from purchase, except where the law requires it. If something is wrong with your files, such as a broken download or a printing problem, contact us at any time and we'll make it right.
7Duplicate or accidental purchases
Bought the same product twice by mistake? Contact us and we'll refund the duplicate, even after 14 days.
8Please contact us first
If anything is wrong, please message us before opening a dispute or chargeback with your bank. We can usually fix it faster, and chargebacks add fees and delays for everyone.
9Contact
Ready to request a refund, or have a question? Use our contact form.